Help Spread the Word! Plus UK Shipping Progress
over 1 year ago
– Fri, Nov 25, 2022 at 12:46:15 AM
Steven Rhodes fans,
As we release Steven Rhodes Games Vol. 2 to retail, we’d love to have you share photos of your games on social media to help us spread the word! Just post a photo with the hashtag #StevenRhodes2 and tag us (@cryptozoic on Facebook and Twitter and @cryptozoicentertainment on Instagram). We will share any cool photos.
If you’re in the UK: Since our last update, we have good news! Many of the games were shipped out last Saturday and should be arriving shortly. The rest of the games will be going out this week!
Here’s a rundown of where games are in every region and fulfillment partners to contact in case of issues. If you need to contact us, please reach out via direct message on Kickstarter or via cryptozoic.kayako.com.
US, Canada, ROW (rest of world)
EU
- Fulfillment to backers should be complete.
- Fulfillment by Bigblue. Contact our partner Don’t Panic Games for all issues: [email protected]
UK/Switzerland/Norway
- Fulfillment has begun. All backers should have games by next week.
- Fulfillment by ShipQuest. Contact our partner Don’t Panic Games for all issues: [email protected]
Australia/New Zealand
Asia
Thanks for backing,
The Cryptozoic Team
UK Shipping Update
over 1 year ago
– Wed, Nov 16, 2022 at 04:11:04 AM
Steven Rhodes fans,
Most of you have received your games and it sounds like the initial feedback is you’re loving them. Thank you so much!
If you’re in the UK: Since our last update, all paperwork was completed and games were supposed to go out starting November 3, but they (obviously) haven’t and are simply marked as “Ready to Ship” in the ShipQuest system. We are working with our partners Don’t Panic Games to get to the bottom of things and get the games out this week. We apologize for the delay and we are taking all possible steps to make sure all backers get their games ASAP.
Here’s a rundown of where games are in every region and fulfillment partners to contact in case of issues. If you need to contact us, please reach out via direct message on Kickstarter or via cryptozoic.kayako.com.
US, Canada, ROW (rest of world)
EU
- Fulfillment to backers should be complete.
- Fulfillment by Bigblue. Contact our partner Don’t Panic Games for all issues: [email protected]
UK/Switzerland/Norway
- See above info. We’re hoping games go out next week.
- Fulfillment by ShipQuest. Contact our partner Don’t Panic Games for all issues: [email protected]
Australia/New Zealand
Asia
- Mainland China and Hong Kong games have been shipped out and should have been received by backers. The rest of the Asian orders have already been shipped to various hubs and may take a little longer to fulfill.
- Fulfillment by QML. Contact them via the QML Customer Service Contact Form.
Thanks for backing,
The Cryptozoic Team
US Fulfillment Begins! Slight UK Hiccup
over 1 year ago
– Mon, Oct 31, 2022 at 03:29:59 PM
Steven Rhodes fans,
Great news for US backers: Games started going out today! Everything should be shipped out and on the way to US backers by Monday… Happy Halloween, indeed!
If you’re in the UK region, we misspoke last week when we said all orders had been shipped out and we apologize. All games have been at the ShipQuest warehouse for over a week. We gave the go-ahead to our partners Don’t Panic Games (DPG) to authorize shipment to begin last week. However, DPG is still waiting to receive the authorization letter from ShipQuest, so they can send backer information. But these clerical issues should hopefully only cause a slight delay. We hope to get fulfillment started for real next week. Backers will receive an automatic update from ShipQuest when shipments begin.
Here’s a rundown of where games are in every region and fulfillment partners to contact in case of issues. If you need to contact us, please reach out via direct message on Kickstarter or via cryptozoic.kayako.com.
US, Canada, ROW (rest of world)
- See above info. Games should be arriving to most backers next week. If you’re in Canada, it will take about 7-10 days longer since the games have to be transferred to FedEx Canada. If you’re in ROW, your orders will ship from the US but will take some time to arrive.
- Fulfillment by QML. Contact them via the QML Customer Service Contact Form.
EU
- All orders have been shipped out and should have been received by backers.
- Fulfillment by Bigblue. Contact our partner Don’t Panic Games for all issues: [email protected]
UK/Switzerland/Norway
- See above info. We’re hoping games go out next week.
- Fulfillment by ShipQuest. Contact our partner Don’t Panic Games for all issues: [email protected]
Australia/New Zealand
Asia
- Mainland China and Hong Kong games have all been sent out to backers. The rest of the Asian orders have already been shipped to various hubs and will take a few weeks to fulfill.
- Fulfillment by QML. Contact them via the QML Customer Service Contact Form.
Thanks for backing,
The Cryptozoic Team
US Fulfillment News and Global Updates
over 1 year ago
– Fri, Oct 21, 2022 at 11:55:46 PM
Steven Rhodes fans,
We hope everyone is having a great week! We’re back with the latest update on fulfillment of your copies of Steven Rhodes Games Vol. 2. Many backers have started receiving games, which is amazing!
If you’re in the US, we’ve hit a bit of a delay. As we mentioned last time, the hurricane in Florida caused absolute chaos to our fulfillment partner QML, including the campaigns it was fulfilling before ours. Though fulfillment of your games was supposed to start this week, the latest word is that it will be pushed to mid/late next week. We’re frustrated by this and doing our best to expedite things. We apologize for the delay and are SO excited to get you your games ASAP.
Here’s a rundown of where games are in every region and fulfillment partners to contact in case of issues. If you need to contact us, please reach out via direct message on Kickstarter or via cryptozoic.kayako.com.
US, Canada, ROW (rest of world)
- See above info. If you’re in Canada, it will take a bit longer since rewards have to be transferred to FedEx Canada.
-
Fulfillment by QML. Contact them via the QML Customer Service Contact Form.
EU
- All orders have been shipped out and should have been received by backers.
-
Fulfillment by Bigblue. Contact our partner Don’t Panic Games for all issues: [email protected]
UK/Switzerland/Norway
- All orders have been shipped out, though some may not have been received yet.
-
Fulfillment by ShipQuest. Contact our partner Don’t Panic Games for all issues: [email protected]
Australia/New Zealand
Asia
- Mainland China and Hong Kong games have all been sent out to backers. The rest of the Asian orders have already been shipped to various hubs and will take a few weeks to fulfill.
-
Fulfillment by QML. Contact them via the QML Customer Service Contact Form.
Thanks for backing,
The Cryptozoic Team
Fulfillment Kicks Off Next Week
over 1 year ago
– Sat, Oct 08, 2022 at 04:02:25 PM
Steven Rhodes fans,
Happy Friday! We wanted to keep you up-to-date on fulfillment of your copies of Steven Rhodes Games Vol. 2. The great news is that some backers will start receiving games as soon as next week!
Here’s a rundown of where games are in every region and fulfillment partners to contact in case of issues. If you need to contact us, please reach out via direct message on Kickstarter or via cryptozoic.kayako.com.
US, Canada, ROW (rest of world)
- After a delay due to the hurricane, games were delivered to QML! The final Address Verification email should be sent by QML to each US and Canada backer today. Unfortunately, the weather issues have backed up QML’s fulfillment of other campaigns: They are completing another Kickstarter campaign and there are two other campaigns ahead of us in the (backed up) queue. As a result, copies of Steven Rhodes Games Vol. 2 will start shipping to backers (at the earliest) late next week or potentially the week of 10/17.
- Fulfillment by QML. Contact them via the QML Customer Service Contact Form.
EU
- Shipment has arrived to Bigblue and fulfillment should begin in the next few days!
- Fulfillment by Bigblue. Contact our partner Don’t Panic Games for all issues: [email protected]
UK/Switzerland/Norway
- Shipment should arrive to ShipQuest within a week. Fulfillment will start shortly after that.
- Fulfillment by ShipQuest. Contact our partner Don’t Panic Games for all issues: [email protected]
Australia/New Zealand
- We have given the greenlight to start fulfillment. The final Address Verification email should be sent by QML to each backer today. These games should start going out next week.
- Fulfillment by QML. Contact them via the QML Customer Service Contact Form.
Asia
- We have given the greenlight to start fulfillment. Mainland China, Hong Kong, and Taiwan games should start going out next week. The rest of the Asian orders have already been shipped to various hubs and will take a few weeks to fulfill.
- Fulfillment by QML. Contact them via the QML Customer Service Contact Form.
Thanks for backing,
The Cryptozoic Team
